Bellingham auto repair

My experience with Flat Black and I believe it was Mike (sorry if that's wrong!) was phenomenal. I just needed an alignment after swapping the front struts myself. The scheduling was fast and the communication was clear, but the real above and beyond piece for me was Mike pointing out a tire plug I had in one of the tires and suggesting that the tire was likely purchased at Discount Automotive (it was) and that they'd replace the tire if it was under warranty (it was, and they did!). It was the kind of thing that other places I've had work done might have noticed but would not likely have gone out of their way to help me fix, and it speaks of a higher level of caring about their customers. Thanks again! Dan P.

I took my car to Flat Black Automotive for a simple oil change but ended up with a $500 bill. I had also asked them to check why my heater wasn’t working and why my steering wheel was making a noise when turning. When I dropped off the car and spoke to an employee in person, at no point was I informed that I’d be charged $219 per hour for diagnostics. Here’s how the charges broke down: Labor: $418.49 Parts: $29.04 HazMat: $10.66 After tax, the total came to $499.43. I was never told about these fees beforehand and was shocked when I saw the final bill. During my visit, I mentioned that I hadn’t owned a car in 20 years, and it felt like they failed to provide critical information about the charges when they should have. Customers deserve clear communication about costs, not surprise fees after the fact. If you value transparency and fair pricing, I would strongly recommend avoiding this business. When I called to discuss my disappointment, the guy on the phone turned it into a joke with very little concern that a customer was not happy. Hence the review.

I took my car to Flat Black Automotive for a simple oil change but ended up with a $500 bill. I had also asked them to check why my heater wasn’t working and why my steering wheel was making a noise when turning. When I dropped off the car and spoke to an employee in person, at no point was I informed that I’d be charged $219 per hour for diagnostics. Here’s how the charges broke down: Labor: $418.49 Parts: $29.04 HazMat: $10.66 After tax, the total came to $499.43. I was never told about these fees beforehand and was shocked when I saw the final bill. During my visit, I mentioned that I hadn’t owned a car in 20 years, and it felt like they failed to provide critical information about the charges when they should have. Customers deserve clear communication about costs, not surprise fees after the fact. If you value transparency and fair pricing, I would strongly recommend avoiding this business. When I called to discuss my disappointment, the guy on the phone turned it into a joke with very little concern that a customer was not happy. Hence the review. ----- Update: As suggested in the reply, I did not leave before any repairs were done. I was quoted an additional $2,200 for repairs, which I was informed would need to be completed at a later date. The claim that I left before any work was completed is simply untrue, and I feel it’s important to clarify that. Additionally, the reply is vague and unclear.

Mike is always super helpful and they do an amazing job!

New to Bellingham & needed help with an oil leak. I used the online service scheduling & got an appointment in 2 days. Matt gave me excellent service. I would definitely return to this shop.

I’m new to Bellingham & needed service for an oil leak on my Mustang. It was not urgent. I submitted an online service appointment. Had my appointment within 3 days. The oil leak was properly diagnosed. I had an excellent experience with Matt & the team. I would definitely return for any further issues.

These guys are straightforward and honest, communicated the problem and the options in a way I could understand. Prices are fair. Speed of repair was really quick! And they were kind to my daughter. To me, that speaks.

I had my front brakes done here and I can’t recommend them enough. They are friendly and knowledgeable. The quality of work was excellent and quick. I had a unique issue and they worked with me to get it resolved quickly. I will be coming back anytime I need work done on my vehicles. Thank you to Mike and everyone else at the shop!

I was very impressed with the way my car handed I am glad that I bought my vehicle to your shop.It was a pleasure dealing with your guys they were friendly and listen about my concern they advised me of what to watch for and to avoid .I am glad to of found you guys to work on my vehicle thank a lot