Super kind, understanding, and respectful! I came in thinking there was something wrong with my car’s fuse system, because the heat wouldn’t turn up. It ended up being that my car’s entire computer chip system needed replacing, which would be $2100 for ordering the part from Toyota alone. When they told me the number, I genuinely laughed out loud and said “That’s not happening”. They gave me a few other options such as writing down the part number in case I wanted to find a second-hand part myself, and manually turned the temperature up in my car for no extra cost so that I wouldn’t be freezing this winter. $2100 for just the part is new car money, but their understanding & professional demeanors were absolutely priceless! Also, free wifi & very clean bathroom!
Thank you for taking the time to leave such a kind and detailed review, Charley! Our team is dedicated to providing top-notch service and we are thrilled to hear that you had such a positive experience with us. We understand that car repairs can be expensive, and we always strive to offer alternative solutions. We're glad we could help keep you warm this winter. We appreciate your business and look forward to serving you again in the future!
- Flat Black Automotive