I took my Saab 9-3 to Flat Black for a major repair a year ago after a co-worker recommended them. In addition to the recommendation, I had called several shops for estimates. Although the repair was expensive, it was over $200.00 less at Flat Black than every other shop I spoke to. They fixed the car and took the time to explain in plain language everything that had been done. I was impressed enough that I went back to Flat Black for an oil change and diagnostic for an intermittent engine light this year. They replaced a sensor that seemed to fix that problem. The engine light came on again about a week later. Andrew got me in right away for a second diagnostic and discovered a second sensor failure. The faulty sensor was replaced, an apology was humbly made, and I received a substantial discount on the second repair. The car is running well without any annoying warning lights. I have but one complaint. When I made the oil change appointment, I was not told by anyone that the shop moved from their Smith Road location to Iowa Street. I did not know about the move until I had driven out Smith Road to the old shop, which was mildly annoying. I received an apology, and I understand the omission likely occurred because the move was a year ago, so I still give Flat Black 5 stars. Great job Guys!
Thank you, Meganne! We're happy to keep your Saab on the road, and of course, we stand behind our work 100%. Glad you are pleased with our service!
- Flat Black Automotive