2

Summary: first and last time customer. Good customer service, seemed high priced, and a sloppy mistake that could have lead to an accident. The shop did a diagnostic of my wheels and transmission, ultimately replacing all four wheel bearings. Initially I liked the shop and front desk person I spoke with. Straight forward, friendly, and helpful. They did the work and returned my car within a few days. I should have shopped around, as I was quoted close to half price at another local shop for the same job (of course, I don't know the quality of their work). Regardless, I was happy with the work until two days (drives) later, when my dash lights all turned on simultaneously followed by my ABS system randomly engaged while driving. Come to find out, the shop did not tighten a bolt on my ABS system after completing the work days prior, leading to the malfunction. It was a mistake, but one that could have cost time, money, and a potential accident if I didn't have someone mechanically inclined with me at the time of the issue who was able to diagnosis and fix the problem until I got my car back into the shop. The shop did go over their work a second time for free, but my trust in their work is gone and from this experience I cannot recommend them to others.

5

I needed to get my rear brakes replaced in a short period of time and they were recommended by another shop. They did a fantastic job and definitely recommend using them again

5

5

5

Mike and Andrew are amazing. I have had my Equinox serviced there a few times and every time, Mike is honest and clear about what to expect. This most recent visit, I had an error pop up unexpectedly and he was able to squeeze me in the same week and have my car up and running in a few days. These will always be my go to mechanics, and I highly recommend them to anyone.

5

Mike and Andrew are amazing. I have had my Equinox serviced there a few times and every time, Mike is honest and clear about what to expect. This most recent visit, I had an error pop up unexpectedly and he was able to squeeze me in the same week and have my car up and running in a few days. These will always be my go to mechanics, and I highly recommend them to anyone.

5

Mike and Andrew were amazing from Day 1. I have a 1999 Jeep Cherokee Oldie, which literally needed a fine and lengthy tune-up to run without leaks, overheating or crazy noises. Estimate for repair was high given the scale of the repairs but it was close to what the final bill was at the end. The price seemed reasonable for the amount of work the Jeep needed AND their Jeep technician (they have one in house that worked at JEEP) worked wonders on my Oldie! Thank you for such great and amazing service! Will go back and recommend you guys!

5

I loved working with the crew at this shop. Their team is awesome. Got my car back up and running in no time and they were super fair on price. The main person at the front desk, Mike, is AMAZING! He always sounded so happy to help and was great at communicating what was going on with my vehicle. Highly recommend this shop!

Thank you, Robin! We love hearing that you had a great experience with our team and we look forward to delivering the same service for you in the future with any needs you might have on your Nissan Pathfinder!

- Flat Black Automotive
5

This company was able to take our car in right away and kept in contact by phone to keep us apprised of where they were on the repair. They turned the repairs quickly and gave us a discount. I’m very pleased with their service!

Thank you so much! Communication is very important throught the entire process. Looking forward to seeing you and your vehicle again in the future!

- Flat Black Automotive
5

Great experience working with the professional team at Flat Black. Will definitely work with them again.

Thank you, Lindsay! We are glad you had a great experience and look forward to making sure your Subaru is in great shape for years to come!

- Flat Black Automotive